Everything you need
to know

Once you book, we confirm within 24 hours and send a video call link (Google Meet or Zoom — your preference). You'll get a short pre-session form so we can prepare. The call is a focused 1-on-1 conversation about your challenge, and you leave with a clear action plan.

Yes — and it makes the session much more valuable. We'll send you a short questionnaire to complete in advance. It covers your business overview, current challenges, goals, and what you'd like to walk away with. The more detail you give us, the better we can prepare and the more productive the session will be.

It depends on your situation. Starter (Quick advice) is for one focused question on a short call. Basic (Mini session) is for a deeper look at one challenge. Gold (Strategy session) is our most popular option for a full in-depth review and action plan. Platinum (Monthly growth) is four weekly calls for ongoing strategy and accountability. Still unsure? Contact us and describe your situation — we'll recommend honestly.

We work across most online business models including e-commerce, SaaS, digital agencies, coaching and consulting businesses, content creators, service providers, and marketplaces. Our consultants have hands-on experience in over 12 industries. As long as your business operates primarily online, we can help.

We don't offer free sessions — our consultants' time is how we deliver value. However, you're always welcome to email us first at [email protected] with a brief description of your situation. If we think we're not the right fit, we'll tell you honestly rather than take your money.

We use Google Meet or Zoom — whichever you prefer. Both are free to use on your end. You'll receive the call link in your confirmation email.

Yes, absolutely. We encourage it. Just let your consultant know at the start of the call and they'll confirm consent. Having a recording means you can revisit the recommendations at any time instead of relying on notes.

Each session type includes email follow-up about what you covered on the call: 24 hours for Starter, 48 hours for Basic, 72 hours for Gold, and priority email support for Platinum. Use that window to ask clarifying questions so you can implement the plan — not just feel good about the call.

That's what the follow-up email support is for. If something wasn't clear, or if you hit a wall implementing the advice, send us an email within the follow-up window and we'll clarify. Our goal is that you actually move forward — not just that the session felt good.

After we confirm your session by email, we'll send you a payment link. We accept all major credit and debit cards, PayPal, and bank transfer. Payment is required before the session takes place.

You can reschedule or cancel up to 24 hours before your session at no charge. Cancellations within 24 hours are non-refundable, but we can always reschedule if you give us notice. We respect your time — please respect ours too.

If for any reason we cancel the session on our end, you will receive a full refund within 3-5 business days. For completed sessions, refunds are not offered — but if you feel the session didn't deliver value, reach out to us directly at [email protected] and we will always try to make it right.

Yes — many clients book ahead to keep momentum. You can schedule additional Starter, Basic, or Gold sessions as needed. For ongoing work beyond the four-call Platinum month, contact us and we'll set up a cadence that fits your schedule.